TERMS AND CONDITIONS
We want as many people as possible to be able to attend our classes and courses. We will endeavour to do our utmost to accommodate everybody. Please contact Julia in advance/prior to booking to discuss your individual requirements and we will work with you to provide solutions.
CORONAVIRUS (COVID-19) POLICY
Studio visitors, workshop or course attendees.
We warmly welcome all visitors and attendees to our studio, classes and courses but in order to help us keep visitors and attendees safe during the current Covid-19 emergency, please be advised of the following policy and action to take before arrival to the studio or for a class or course.
a) If visitors and attendees are currently presenting flu-like symptoms, regardless of possible contact with a confirmed coronavirus case, they must not come to the studio or attend the class or course until they are symptom-free.
b) Visitors and attendees must confirm that they have not recently travelled from, or knowingly been in contact with someone who has travelled from any of the named countries listed in Public Health England advisory information without having undergone the advised action relating to 14 days self-isolation and, if recently symptomatic, they have been screen tested in the UK through NHS111 service and been given a negative result.
c) Visitors must confirm that they have not knowingly been in close contact with anyone with a confirmed case of Coronavirus. Close contact means living in the same house, contact with their bodily fluids. For example, being coughed or sneezed on, or being within 2m of the person for more than a few minutes.
e) During their time in the studio or at a class or course visitors must please act in a way so as to avoid the spread of the virus through their best endeavours as recommended by the NHS https://www.nhs.uk/conditions/coronavirus-covid-19/
You will be emailed this policy at the time of booking a visit to the studio, a class or course. Please acknowledge receipt and confirm that you will abide by this policy by email to Julia:
CORONAVIRUS (COVID-19) RISK ASSESMENT
At the beginning of the current Covid-19 emergency, we carried out an initial risk assessment. We complete daily risk assessments and we continually keep up to date with Government guidance to ensure that our studio, class and course space/venues are safe and clean.
CORONAVIRUS (COVID-19) NHS TRACK AND TRACE
We have registered for the Government/NHS Coronavirus (COVID-19) ‘Track and Trace QR poster’ scheme.
This will be available for our class and course attendees and for people attending any meetings or consultations to scan on entry.
You will need to download the NHS Track and Trace App prior to your visit to our ‘Flower Studio’ if you wish to scan the Track and Trace QR.
If you do not have the NHS Track and Trace App we will use your class or course booking information for the purpose of Track and Trace.
For those attending a meeting or consultation we will ask you for your contact details.
CLEANING, HYGIENE AND HAND SANITISING PROCEDURES
We endeavour to provide handwashing facilities with running water, soap and paper towels at our classes and courses, however, in the event that the workshop or course venue does not have hand washing facilities we will provide hand sanitiser.
* we make sure that surfaces are cleaned with an antibacterial cleaning agent regularly and after every class and course
* we clean tools and equipment frequently and after every class and course
* we clean work areas and equipment between uses and after every class and course
* we frequently clean and disinfect objects and surfaces that are touched regularly
* we wash aprons and ‘mop up’ cloths after every class and course
We strive to organise our deliveries in routes to reduce our carbon footprint.
Delivery charges from our ‘Flower Studio’, White Lion Antiques, Hartley Wintney, Hampshire. RG27 8AE
Free delivery within 10 miles
Delivery within 15 miles £5.00
Please contact to discuss delivery further than 15 miles.
We can not always guarantee an exact delivery time, however, we will inform you if it will be a morning or afternoon delivery. It may be that on occasions we can only confirm that delivery will be on the day requested.
We will always ask you when/if the recipient will be at the delivery address on the requested day and requested time of the delivery. If no one is at the delivery address we will leave the order in a ‘safe/secure’ place and will let you know that we have done this.
We will leave the order with a neighbouring property to the delivery address if you have requested us to do so.
We will only attempt to deliver your order once; your order will be returned to our ‘Flower Studio’ and will await your collection at a mutually agreed time.
FEEDBACK AND CONCERNS
We encourage all attendees at classes and courses and our clients to give us feedback about their experience.
We actively encourage a two-way conversation about anything that has caused/is causing concern.
Feedback can be given verbally in person, by telephone, or in writing by email.
We aim to be as open, honest and as straightforward as possible with attendees and clients in order to maintain a constructive two way flow of communication.
'GOOD TO GO'
In July 2020 Julia Lynn Floral Design became officially ‘Good to Go’ Covid-19 Industry Standard. In Partnership with The National Tourist Organisations of Great Britain and Northern Ireland, this standard is recognition that businesses have confirmed that they have followed government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing.
MOBILE PHONE POLICY
We respectfully ask that mobile phones are kept on silent during our classes and courses and that any calls that need to be answered are taken outside of the classes or course venue.
PROTECTING YOUR PRIVACY
We take your privacy seriously; any personal information, stored on paper or electronically relating to adults or children attending classes/workshops and courses or for use for flower orders, deliveries, weddings or events will be stored securely and any information provided is for the use of Julia Lynn Floral Design only. We never share your information with third parties/other organisations/companies unless you give permission to do so. Emails provided for ordering/booking purposes will not be automatically added to our mailing list, you will need to subscribe to our list to receive regular news and updates. If you wish to be removed from our mailing list at any time please let us know by emailing email@example.com
We accept payment by BACS Bank Transfer and credit/debit card. We use ‘Square’ Point of Sale (POS) for clients payments and we do not store clients credit/debit card details under any circumstances whether they have been used via the telephone or face to face.
Whilst we respect the privacy of individuals, we do take photographs and sometimes short video clips during our classes/workshops and courses which we like to use to help encourage others to come along. We always ask those who attend whether they are happy for photos/videos to be used for marketing purposes or shared onto our website, Facebook and Instagram pages. For wedding and event work we will always seek permission to use photos/videos to be used on our website, Facebook and Instagram pages.
Any links to associated businesses on our website are provided for your interest and Julia Lynn Floral Design are not responsible for their content.
CLASSES AND COURSE TERMS AND CONDITIONS
Classes and course bookings require the full cost/payment at the time of booking. Credit/Debit Card payments and BACS Bank Transfer payments are accepted.
Should you not be able to attend the class or course the full cost/payment is non-transferable and non-refundable*
In the unforeseen circumstances that Julia Lynn Floral Design have to cancel a class or course, all attendees will be contacted at the earliest possible opportunity. The class or course will be rescheduled as soon as possible and you will be offered alternative dates/times for you to attend. If no alternative date/time can be arranged you will be given a full refund of the cost/payment for the class or course. If you are unable to attend on one of the alternative class or course dates you will forfeit the full cost/payment.
During the current Covid-19 emergency please contact Julia on 07393022380 and email as soon as possible to inform about your non-attendance. We will discuss on a case by case basis your current circumstances and if a place on a class or course on alternative date/time can be offered to you.
If alternative class or course dates are offered to you and you are unable to attend on one of the alternative class or course dates you will forfeit the full cost/payment.
In the event of a National or Hart District Council Local Authority area ‘Covid-19 Lockdown’ or in the event of Government making further amendments to the current Covid-19 restrictions Julia Lynn Floral Design will endeavour to look at alternative ways to enable the class or course to continue; this may be by:
rearranging to teach as a 1:1 class/course or in smaller groups or
delivering all materials with written ‘step by step’ instructions to your home address for you to create the floral/foliage design in your own home
providing access to a recorded ‘step by step video of the class/course
providing access to a ‘live’ recording of the class/course
Should a National or Hart District Council Local Authority area ‘Covid-19 Lockdown’ prevent any of the above options being feasible then an alternative class/course will be offered when the ‘Covid-19 Lockdown’ period ends/restrictions are eased..
No money will be refunded as an alternative class/course will be available to you within a year of the missed class/course at a mutually agreed date/time.