TERMS AND CONDITIONS
We want as many people as possible to be able to attend our workshops and courses. We will endeavour to do our utmost to accommodate everybody. Please contact Julia in advance/prior to booking to discuss your individual requirements and we will work with you to provide solutions.
CORONAVIRUS (COVID-19) POLICY
Studio visitors, workshop or course attendees.
We warmly welcome all visitors and attendees to our studio, workshops and courses but in order to help us keep visitors and attendees safe during the current Covid-19 emergency, please be advised of the following policy and action to take before arrival to the studio or for a workshop or course.
a) If visitors and attendees are currently presenting flu-like symptoms, regardless of possible contact with a confirmed coronavirus case, they must not come to the studio or attend the workshop or course until they are symptom-free.
b) Visitors and attendees must confirm that they have not recently travelled from, or knowingly been in contact with someone who has travelled from any of the named countries listed in Public Health England advisory information without having undergone the advised action relating to 14 days self-isolation and, if recently symptomatic, they have been screen tested in the UK through NHS111 service and been given a negative result.
c) Visitors must confirm that they have not knowingly been in close contact with anyone with a confirmed case of Coronavirus. Close contact means living in the same house, contact with their bodily fluids. For example, being coughed or sneezed on, or being within 2m of the person for more than a few minutes.
e) During their time in the studio or at a workshop or course visitors must please act in a way so as to avoid the spread of the virus through their best endeavours as recommended by the NHS https://www.nhs.uk/conditions/coronavirus-covid-19/
You will be emailed this policy at the time of booking a visit to the studio, a workshop or course. Please acknowledge receipt and confirm that you will abide by this policy by email to Julia:
CORONAVIRUS (COVID-19) RISK ASSESMENT
At the beginning of the current Covid-19 emergency, we carried out an initial risk assessment. We complete daily risk assessments and we continually keep up to date with Government guidance to ensure that our studio, workshop and course space/venues are safe and clean.
CLEANING, HYGIENE AND HAND SANITISING PROCEDURES
We endeavour to provide handwashing facilities with running water, soap and paper towels at our workshops and courses, however, in the event that the workshop or course venue does not have hand washing facilities we will provide hand sanitiser.
* we make sure that surfaces are cleaned regularly with an antibacterial cleaning agent
* we clean tools and equipment frequently and after every workshop and course
* we clean work areas and equipment between uses and after every workshop and course
* we frequently clean and disinfect objects and surfaces that are touched regularly
* we wash aprons and ‘mop up’ cloths after every workshop and course
FEEDBACK AND CONCERNS
We encourage all attendees at workshops and courses and our clients to give us feedback about their experience. We actively encourage a two-way conversation about anything that has caused/is causing concern. Feedback can be given verbally in person, by telephone, or in writing by email. We aim to be as open, honest and as straightforward as possible with attendees and clients in order to maintain a constructive two way flow of communication.
'GOOD TO GO'
In July 2020 Julia Lynn Floral Design became officially ‘Good to Go’ Covid-19 Industry Standard. In Partnership with The National Tourist Organisations of Great Britain and Northern Ireland, this standard is recognition that businesses have confirmed that they have followed government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing.
PROTECTING YOUR PRIVACY
We take your privacy seriously; any personal information, stored on paper or electronically relating to adults or children attending workshops and courses or for use for flower orders, deliveries, weddings or events will be stored securely and any information provided is for the use of Julia Lynn Floral Design only. We never share your information with third parties/other organisations/companies unless you give permission to do so. Emails provided for ordering/booking purposes will not be automatically added to our mailing list, you will need to subscribe to our list to receive regular news and updates. If you wish to be removed from our mailing list at any time please let us know by emailing firstname.lastname@example.org
We accept payment by BACS Bank Transfer and credit/debit card. We use ‘Square’ Point of Sale (POS) for clients payments and we do not store clients credit/debit card details under any circumstances whether they have been used via the telephone or face to face.
Whilst we respect the privacy of individuals, we do take photographs and sometimes short video clips during our workshops and courses which we like to use to help encourage others to come along. We always ask those who attend whether they are happy for photos/videos to be used for marketing purposes or shared onto our website, Facebook and Instagram pages. For wedding and event work we will always seek permission to use photos/videos to be used on our website, Facebook and Instagram pages.
Any links to associated businesses on our website are provided for your interest and Julia Lynn Floral Design are not responsible for their content.
WORKSHOP AND COURSE TERMS AND CONDITIONS
Workshop and course bookings require the full cost/payment at the time of booking. Credit/Debit Card payments and BACS Bank Transfer payments are accepted.
Should you not be able to attend the workshop or course the full cost/payment is non-transferable and non-refundable*
In the unforeseen circumstances that Julia Lynn Floral Design have to cancel a workshop or course, all attendees will be contacted at the earliest possible opportunity. The workshop or course will be rescheduled as soon as possible and you will be offered alternative dates/times for you to attend. If no alternative date/time can be arranged you will be given a full refund of the cost/payment for the workshop or course. If you are unable to attend on one of the alternative workshop or course dates you will forfeit the full cost/payment.
During the current Covid-19 emergency please contact Julia on 07393022380 and email as soon as possible to inform about your non-attendance. We will discuss on a case by case basis your current circumstances and if a place on a workshop or course on alternative date/time can be offered to you.
If alternative workshop or course dates are offered to you and you are unable to attend on one of the alternative workshop or course dates you will forfeit the full cost/payment.